C-more Operator Interface Panel
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Remote HMI App User Guide

Download PDF
Download the Remote HMI User Guide PDF


Support Contact Information

For technical support related to the Remote HMI App functionality and use, please use one of the following support methods at AutomationDirect:

Telephone: 1-770-844-4200

Our technical support hours are from 9am to 6pm Eastern Standard time Monday through Friday.

FAX: 1-770-886-3199

Email: Send us an e-mail

Discussion Forum: AutomationDirect Customer Forum

Please note that while our Technical Support team members sometimes
do participate in topics on the Forum, the Forum is intended as a peer discussion group for our customers to talk about their applications, programming, or other issues they might come across using or selecting AutomationDirect products. Customers needing more immediate or
definitive assistance should use the phone, fax, or e-mail support options.

Requirements to use the Remote HMI App are:

  • iPhone/iPad/iPod touch, iOS version 4.2 or later
  • Android mobile device, version 4.1 and up

  • C-more Panel with Ethernet port (panels with xxxx-R part numbers do
    not support Ethernet).

  • The C-more Panel must be using firmware version 2.73 or later. When
    upgrading the C-more Panel firmware from a version older than 2.4, the
    panel will need to be reset to factory default to add the updated
    "Remote Access" HTML link. Firmware is updated using the C-more
    programming software. It is not recommended to upgrade firmware remotely.

  • The C-more Panel must have compatible network settings with the device
    running the Remote HMI App, or the panel must be accessible from the
    Internet.

  • Although the Remote Access can be configured for password protection,
    connecting the C-more panel on an Enterprise network or the Internet
    exposes security risks. A secure and encrypted VPN connection is highly recommended if the C-more panel will be accessible from the Internet. A VPN (Virtual Private Network) uses encryption and other security mechanisms to
    ensure that only authorized users are allowed to connect and that the data
    cannot be intercepted. A VPN greatly reduces the chances of malicious
    behavior and unauthorized connections.
    AutomationDirect